Finnair: "Plus Service up and running by end of September"
1. They are currently having problems with printing out new membership cards and I was told that they will issue a temporary permit if the old card expires before new one is ready...another "technical" set back, it seems...
2. Missing points, I was told that they target to get the missing points posted by the end of September, also for other OW flights & 3rd party partners.
End of September is approaching rapidly and at least in my case, waiting for AY flights to post to AAdvantage, nothing has happened yet. Does anyone know how close they are to being on target?
Tiki, how long have you been waiting for AY miles to post to AA? I flew AY (miles and points to AA) a couple of weeks ago to avoid LHR. While I have no complaints about AY service and price, I need the miles/points to requalify for OW Emerald this year. I am not sure how accommodating AA is about delays receiving miles from OW partners and am reconsidering flying my next few transatlantic J flights on AY.
One option is to switch to BAEC. But that doesn't solve those other problems highlighted in your thread earlier - such as the Embraer and so on. Although, Blue1 et al. has their faults also. But if you travel in business class most of the time then no worries then.
Just be careful about the SAS rules about through check-in and separate tickets if you do that kind of sport usually.
Personally, I would've been much less annoyed by this
This is a total joke..do they really think that a A4 piece of paper will stay in shape for 3 months in active use...I think I will start using my BA card for lounge access from now on. Also, sending the paper gift sertificate dated Aug 27th is kind of funny, I have ordered my gift already back in July and received it a month ago...
Anyway, this is just unbelievable stuff from AY in regard to their FF service.
What makes you think I haven't tried? Great for you that BAEC works smoothly, but it doesn't help me...
Which gift did you choose? Just being curious... :)
Just be careful about the SAS rules about through check-in and separate tickets if you do that kind of sport usually.True about Blue1's shortcomings, but on some routes I will fly in the next months it is the only option to Finnair/Finncomm, the prices are lower or much lower and I see hardly any advantage of Finnair anymore.
C-class is only an occasional treat for me as company dictates flying in Y. :(
I have enough problems with the genuine Plat card in OW non AY locations... All I can do is wish you the best of luck with this A4, perhaps you could laminate it ;)
Also, try putting it in the check-in kiosk at HEL (still assuming that the new Finavia machines accept AY plus as identification);)
Would you be the first also if there is food of unknown quality available? And, would you go there without a backup plan in case it turns out to be inedible?
My bet is that AY management tried to pinch a penny and as a result used badly paid, low quality staff/consultants to execute the "refurbishment". Then Murphy's law took effect and now they are hiring expensive IT specialists in panic to repair the carnage.
There was an article some time ago in Kauppalehti (Finnish Economy paper) but I cannot recall all the smaller details. I will try to summarize it however if it would give you some details.
Finnair noticed that their system is ancient and will need some renewal. They chose a new system from some quite big vendor who produces frequent traveller systems (sorry, cannot recall the name) but that vendor didn't have previous knowledge from airline business but only hotel business. Finnair accepted to be the pilot customer to also gain certain benefits and possibility to tailor the system for their needs. Finnair also chose a system vendor to handle the delivery project but that large company (and I think they mentioned one very large company in this case) later had to bail out because it wasn't going well (if I remember correctly it was hinted that Finnair had to find someone else). Finnair was presenting quite honestly that the project hadn't been progressing very well and they are very sorry about that but that can happen with the new products and this kind of large changes.
Correct. All AY flights are posting perfectly to BAEC within 24 hours, once you do the online claim, which you can do after 7 days.
Someone is always the first one. In everything. I am usually the first one if there is good food available. :D
The name of this big IT company wouldn't start with an I, would it? Was the project heavily offshored?
According to Kauppalehti: Yes and yes. :D :D
The name of this big IT company wouldn't start with an I, would it? Was the project heavily offshored?
I chose the Suunto X6 watch this time.
1. They are currently having problems with printing out new membership cards and I was told that they will issue a temporary permit if the old card expires before new one is ready...another "technical" set back, it seems...
2. Missing points, I was told that they target to get the missing points posted by the end of September, also for other OW flights & 3rd party partners.
Does this mean they also will post the miles flown on AY but being credited to OW partners like AA? I have about 7000 miles missing.
:rolleyes: Yes ... :D
But of course eating is not my main business. And I am pretty quick on coming up with the backup plans in case something goes wrong. But usually I jump into the table pretty fast even if I do not know what's there. But then again, I am also the person who first pushes the button and then reads the label next to the button (what usually states that one should not push the button, oops). And my latest mobile phone was bought without seeing it, was just launched and was the first one sold from that store. It turned out to be the best mobile phone I have so far owned.
Agree, Finnair could have done it better with the new Plus Service and I am not at all angry with them as it doesn't affect me at all so it is easy for me to be here presenting the other side of the story.
Finnair has played their cards correctly in many sides, if I remember correctly they were the launch customer for the MD11 but they didn't accept the first planes but wanted to start accepting the planes from certain serial number onwards. And they are doing the same again with A350? But there is always someone who is the first one and they will face the possible problems. The first ones also usually get the sweet discounts.
It would be rally nice to know the inside story how this farce came into being. :p
My bet is that AY management tried to pinch a penny and as a result used badly paid, low quality staff/consultants to execute the "refurbishment". Then Murphy's law took effect and now they are hiring expensive IT specialists in panic to repair the carnage.
I was quite impressed to see how fast they processed the claim after I submitted it to BA.
Due to essential maintenance on our Internet connections, our Finnair Plus web pages will not be available on Tuesday 02 October between 7:30 pm - 21 pm.
Finnair.com/uk page
Finnair Plus Internet services are out of use on Tuesday, 2 October between 7:30 p.m. and 21 p.m.
Ignoring the fact that they haven't even bothered to localise the times, I wonder what this maintenance on our Internet connections means, if anything, to our beloved Plus programme;)
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